Customer Service

Previous Customers

Our website has recently been rebuilt and updated.

If you were a customer previous to 10/01/2021, you will need to make a new customer account at checkout.

If you purchased a Digital / Downloadable product previous to 10/01/2021 and would like access to your purchases restored, please create a new customer account by following this link and email us on hello@pinkymckay.com. Please also forward the New Order email for the purchase(s) you wish to regain access to (if possible).

Shipping within Australia

Due to the demands placed on all postal and courier services due to COVID-19, there may be delivery delays outside of our control. Please plan ahead with your ordering as much as you possibly can to allow for extra delivery delays that may occur during this time.

Our promise is that your order will be dispatched within 2 business days, but on most occasions, we dispatch same day or next day*.

We dispatch orders from our Melbourne warehouse three days a week: Mondays, Wednesdays and Fridays (but not on Public Holidays that fall on these days). Daily cut off time is 12pm (Melbourne time).

When your order has been dispatched, you will receive an email notification advising you that your items are on their way and you will be provided with a tracking number.

We use several courier providers to deliver your orders. Once you reach the checkout, you will be able to select the way you would like us to send your parcel. You can have your order sent via Australia Post Regular Post/Couriers Please or via the Australia Post Express Post/StarTrack network**. You can also select between signing for your order or giving an authority to leave your parcel in a safe place*** All sample orders are sent via Aust Post Regular Post.

All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian dollars.

It is the customers’ responsibility to ensure all shipping information is accurate and up to date. Please be certain your address is correct, before finalising your order. The shipping address for your order is shown at the checkout and on your order confirmation and shipping confirmation email. In the event that an incorrect address was entered, address changes can only be made before the order has been dispatched. We cannot be responsible for goods delivered to the wrong address and we cannot be liable for any loss associated.

If parcels are returned to us as RTS (return to sender) because of an incorrect or invalid address or as unclaimed, then we have the right to charge a redelivery fee to ship the order back out to your correct address. This redelivery fee charge will depend on the size and the location of your order.

*Please note that during busy sale periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience and we try to keep this to an absolute minimum.

**Please note that for regional and rural around Australia, it may be beneficial to consider sending your order via the Express Post/StarTrack network as transit time for the Regular Post/Couriers Please network to these areas is not always timely.

***By selecting this option you accept responsibility for items left at the delivery address. Please only select this option if the item can be safely left at your address.

Please direct all sale enquiries to hello@pinkymckay.com